From initial contact through to delivery I have been impressed at the professionalism that all of the staff at Carramar have shown. I found the educational resources and activities extremely informative and the face-to-face sessions were educational.

Thank you for all of your assistance throughout the course. Your knowledge and support has given me important lessons in ethical decision making which I will continue to develop during my nursing career.

This program exceeded my expectations I would not change anything. I did not feel bored for one second. The approach was non-judgemental. I felt comfortable to talk and practise strategies.

The information was provided in a very informative and educative format. Great facilitator!

I am actively trying to listen to the patient and firstly hearing of their real concerns, no matter how trivial they are. In fact now, upon reflection, I understand that triviality is actually irrelevant as it is completely not up to me to decide what is trivial or not.

I am constantly doing my best now to engage the patient, both verbally and non-verbally, and have reflected upon my style of questioning the patient. I have read and re-read the communication cycle to see if I can improve on my communication in that way.

I found the face-to-face discussions extremely valuable. I could discuss any areas in medicine that I found challenging. The role play scenarios of different situations in general practice was a very good learning experience for me. The facilitators were very knowledgeable and experienced in the topics that were discussed. They were non-judgmental and treated me with the utmost respect.

I still have a lot to practise, but the most important thing is that I am thinking about all these things all the time and some of them only for the first time since having done the course. I can find no negative things that I have tried to change in my practice, only positive thoughts are evident.

I found the face to face discussion extremely valuable. I could discuss any areas in medicine that I found challenging. The role play scenarios of difficult situations in general practice was a good learning experience for me. The facilitators were very knowledgeable and experienced in the topics that were discussed. They were non judgemental and treated me with the utmost respect.

I am pleased to offer a testimonial on behalf of Jane Yacopetti and Carramar Consulting. Jane held the position of Executive Project Director for the negotiations and implementation of the new Queensland Children's Hospital for Queensland Health. This complex project required a leadership culture that focussed on problem solving and integration of teams. Jane's ability to establish and lead that culture meant decisions were taken in an informed and evaluated process as a result of transparent dialogue between project teams and internal and external stakeholders. As Executive Project Director, Jane was able to steer the project to a successful financial close and align the stakeholder expectations with the contractors' responsibility. Jane's ability to provide effective resolutions was the key to this successful venture.